Investments
Report a Complaint
At ECOMMBX Investments Ltd, (“we”, “us”) we are committed to effective and efficient customer complaint management and strive to manage all complaints in a responsible, transparent, timely and fair manner. If for any reason you are not fully satisfied with any aspect of our services, please contact us in due course.
Any issued raised can be communicated through any means; either oral or written. We recommend that you contact us prior submitting a complaint to resolve the issue directly otherwise you may submit an official complaint using our online form below.
Complaint Form:
We will record and investigate your request and depending on the nature of your complaint, we aim to acknowledge your complaint within five (5) days. The Company makes every effort to assess and resolve customer complaints at the point of receipt, where possible. For simple complaints, we aim to make the response instant.
Below you may find indicative timeframes required for investigating a complaint submitted, provided that all the relevant information has been received:
- Investment or Ancillary Services complaint
Two (2) months from the date of submission of the complaint.
Exception: In the event of a delay for reason beyond our control you shall be notified accordingly and receive a final response within three (3) months.
- Personal Data Issues (GDPR)
- Final response within 30 business days
In case you are not satisfied with our response or the actions taken to resolve your complaint, you may refer your complaint to the Financial Ombudsman of the Republic of Cyprus, within four (4) months from the receipt of our final response, or Cyprus Securities and Exchange Commission (CySEC).
1. The Financial Ombudsman of the Republic of Cyprus
Address: 15 Kypranoros Street, 1061, Nicosia, Cyprus
Postal address: 25735, 11311 Nicosia, Cyprus
Phone: +357 22848900
Website: www.financialombudsman.gov.cy
Complaints: complaints@financialombudsman.gov.cy
Information: enquiries@financialombudsman.gov.cy
2. Cyprus Securities and Exchange Commission (CySEC)
Address:19 Diagorou Street, 1097, Nicosia, Cyprus
Phone: +357 22506600
Website: www.cysec.gov.cy/en-GB/home/
Email: info@cysec.gov.cy
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© ECOMMBX LTD 2024
Location
ECOMMBX INVESTMENTS LTD (ex-Mercorix Ltd) (HE324665) is Cyprus Investment Firm regulated by the Cyprus Securities and Exchange Commission (license no. 228/14) providing investment and ancillary services with registered address at 27 Pindarou Str., Ground Floor, Alpha Business Center, Block B, 1060 Nicosia, Cyprus. ECOMMBX trademark is used under license.
Risk Warning: Investing in financial instruments involves a high degree of risk. The value of your investments can fluctuate, and you may lose all or part of your initial investment. Past performance is not indicative of future results. It is important to understand all risks associated with any investment and seek independent financial advice if necessary. Please refer to our Risk Disclosure Notice for more information.
Investing in financial instruments involves a high degree of risk. The value of your investments can fluctuate, and you may lose all or part of your initial investment. Past performance is not indicative of future results. It is important to understand all risks associated with any investment and seek independent financial advice if necessary. Please refer to our Risk Disclosure Notice for more information.
