If you wish to open an account for your business, you can do so by accessing the following link: https://onboarding.ecommbx.com.

If you wish to open a personal account, you can do so by downloading our Mobile App through the app store and simply follow the relevant steps.

To open an account, you will need to provide us with the below documents in their original form or as apostilled copies (issued within the last six (6) months):

For Business Accounts:

1. Proof of Identity: Certificate of Incorporation or equivalent, Memorandum and Articles of Association, Certificate of Shareholders or equivalent, Certificate of Directors or equivalent, International Passport for individuals or ID(1);
2. Proof of address: Certificate of Registered Office, Recent Utility Bill, (i.e. gas, electricity, water, landline telephone, internet), Bank Statement, Municipal Taxes, House Insurance.

For Personal Accounts:

1. Proof of Identity: International Passport or ID(2)
2. Proof of address: Recent Utility Bill, (i.e. gas, electricity, water, landline telephone, internet), Bank Statement, Municipal Taxes, House Insurance.

Additional documentation might be requested as part of our customer due diligence process.

(1) ID is only acceptable for natural persons with EU nationality

(2) ID is only acceptable for natural persons with EU nationality

1. Financial services operating anonymous accounts or accounts in fictitious names or numbered accounts;

2. Online Pharmaceutical prescription-based to end users/ consumers;

3. Non-prescription drugs as pharmaceutical wonder drugs e.g. Steroids, diet pills & all Internet drug stores.

4. Illegal drugs/ Illegal Narcotics / Drug Paraphernalia (equipment, products or materials which aid the consumption of illegal drugs);

5. Psychoactive products (e.g., K2, Salvia Divinorum, CBD, nitrate inhalers, synthesized hemp, smoking mixtures and HCG / HGH-like substances)

6. Adult Entertainment/ Pornography, including any goods or services, and advertising platforms where distribution of adult traffic are allowed and/or other forms of sexual exploitation;

7. Child Pornography/Pedophilia;

8. Dating and Escort Services (including computer and video personal introduction and matchmaking services, massage parlors, spas, etc., where sexual encounters are permitted);

9. Unlicensed manufacturing and trading of guns, offensive weapons, poisons and dangerous substances (as defined by the applicable law or laws), firearms and ammunition, sale & distribution (All types of weapons, tasers, knives, taser flashlights, spy cameras and recording equipment, which can be used for surveillance, etc., Jammers and devices purposed for blocking, locking in, or intrusion, in cellular and personal transmission of communication device / signals (e.g., GPS), decrypting and descrambling devices, including mod-chips, spy gadgets / services / software). The Company may consider the onboarding of customers who trade in specific guns for recreational purposes (e.g. antique guns or rifles, shotguns or handguns used for hunting) only for the provision of the service of e-accounts for corporate use, provided the prospective customer is properly licensed and authorised. Acceptable licenses are specifically those issued by the Cyprus Chief of Police or other Cyprus or EU competent authority. Non-EU licenses are not accepted unless validated by the relevant Cyprus or EU authority;

10. Illegal arms trafficking;

11. Selling, hosting, distributing, producing or promoting offensive materials, including materials that incites racial hatred or promotes discrimination based on race, sex, religion, national origin, physical ability, sexual orientation or age;

12. Who engage in, or are associated with, or transact with the unlicensed manufacture, trading or selling of intoxicating liquor and tobacco, cigarettes, cigars, pipes, smokers’ supplies, or electronic nicotine delivery systems (such as electronic cigarettes) and home-made alcoholic beverages. Other than home-made alcoholic beverages, the Company may consider the onboarding of customers who are involved in the selling of liquor and tobacco related products only for the provision of e-accounts for corporate use, provided the prospective customer is properly licensed and authorized. Acceptable licenses are specifically those issued by the Cyprus Director of the Department of Customs & Excise or other equivalent EU authority. Non-EU licenses are not accepted unless validated by the relevant Cyprus or EU authority.

13. Financial and other Pyramid Sales (Ponzi schemes, pyramid investment schemes);

14. Online access codes to games, cheat codes, code grabbers, unlocks (Products developed to infringe copyright protection, or unlicensed use in any other way of copyrighted material (e.g., “mod-chips””) in order to break encryption of game computers to reproduce unlicensed copies of games);

15. Counterfeit goods (Customers selling counterfeit merchandise (well-known brands) or goods where merchants are infringing on intellectual property rights of trade mark owners (including illegal use of games, game keys etc.)

16. Online shops that do not monitor legality of offered products (counterfeit, replicas and piracy);

17. Fortune tellers (Clairvoyant and fortune telling platforms)

18. Human & wildlife trafficking and migrant smuggling;

19. Any other illegal activity.

It is noted that additional restrictions apply for the provision of acquiring services.

We do not engage in relationships with customers registered in or dealing in, or with, any of the below countries:

1. Afghanistan
2. Belarus*
3. Congo, the Democratic Republic
4. Cuba
5. Gaza Strip
6. Haiti
7. Islamic Republic of Iran
8. Libya
9. Mali
10. Myanmar
11. North Korea
12. Russian Federation*
13. Somalia
14. South Sudan
15. Syria
16. Venezuela
17. West Bank (Palestinian Territory, Occupied)
18. Yemen
19. Specific regions of Ukraine**

* Individuals with Russian or Belarusian nationality (i.e. passport) who permanently reside in the EU are not prohibited but are subject to assessment for onboarding.

** The regions of Crimea, Sevastopol, Donetsk, Luhansk, Zaporizhzhia and Kherson are considered to be prohibited.

Additionally, ECOMMBX may not be able to support customer transactions in other countries. For any clarifications, please feel free to contact us at bd@ecommbx.com.

As soon as you provide us with all relevant information and documents, we will begin the evaluation process. Our aim is to revert within 48 – 72 hours. We might revert with additional comments/requirements to finalise the onboarding process.
If you have any questions regarding the account opening process please contact bd@ecommbx.com for your business account and csu@ecommbx.com for your personal account.

The provision of acquiring services is prohibited for merchants who engage in any of the activities listed below:

• Loan issue without licence: Including loan issue against cryptocurrency
• Direct Marketing – Travel-Related arrangement services: Travel-related services, including timeshares or discount travel clubs or newsletters) via outbound telemarketing calls, mass mailings, magazine or television ads, or other direct marketing methods that include either a toll-free telephone number or an address to which prospective Customers may respond
• Direct Marketing – Outbound or Inbound Telemarketing services:
  • selling a variety of products using outbound telemarketing (examples include services such as unsolicited tech support desks or credit card protection methods), where the merchant initiates contact with prospective buyers via telephone or mailing (other than a catalogue) that instructs the cardholder to contact the merchant
  • selling information or content services (or goods sold through the service) that Customers access via telephone or fax or over the internet;
  • selling adults content and services such as website subscriptions and video streaming
• Political Organisations and parties: Customers representing the membership organisations that promote the interests of a national, state, or local political party or candidate, including political groups organised specifically to raise funds for a political party or individual candidate
• Religious Organisations: Including those providing worship services, religious training or study, and religious activities, including collection of donations, except donations with special conditions
• Collection agencies: Except Flight Delayed Compensation services
• Chemicals and Allied Products: Including wholesale distributors of chemicals and allied, and selling products that are typically used for industrial purposes, e.g. industrial acids, ammonia and alcohol, heavy, aromatic and other chemicals, chlorine, compressed and liquefied gases, detergents, fuel and oil additives, resins, salts, turpentine, sealants, rust proofing chemicals, coal tar products, dry ice, dyestuffs, glue, gelatine, and explosives
• Computer Network / Information Services/ Cyberlockers: Including similar remote digital file-sharing services where uploaded content is accessible to the public or the service pays uploaders for content
• Prohibited jurisdictions: countries closed due to restrictions of Card Organisations for specific MCCs and/or due to regulatory/licensing restrictions applicable to the Merchant’s business model
• Engaging high risk MCC merchants, through the PSP/Payment Facilitator model
• Vouchers, gift cards, access codes, purposed for gambling and forex activity
• Gem diamonds, ingots, raw diamonds. In addition to the above, it is noted that the Company is prohibited from onboarding merchants that are not incorporated in the EU/EEA.

Prohibited High-Risk Merchants Business Activities

Card Organisation: Mastercard

1.
Type: Non–face-to-face pharmaceutical Merchants
MCC: 5122
Merchants which are wholesale distributors of prescription drugs, proprietary drugs, vitamins, druggists’ sundries and toiletries, antiseptic products, and other miscellaneous small articles typically for sale in drug stores. Note: This category can be revised only if this is a well-known inland service chain with physically present pharmacies.

2.
Type: Non–face-to-face pharmaceutical Merchants
MCC: 5912
Merchants that sell prescription and proprietary drugs and non-prescription (over-the-counter) medicines. Drug stores may also sell related products and sundries such as cosmetics, toiletries, tobacco, heating pads, back supports, novelty merchandise, greeting cards, and a limited supply of food items. Operators of soda fountains or lunch counters within drug stores also should use this MCC.

3.
Type: Non-face-to-face adult content and services Merchants
MCC: 5967
Merchants that provide one or more audiotext or videotext services that can be accessed via phone, fax, or over an open network, such as the Internet. Information services are provided for a fee and may include polls, sweepstakes, adult chat and entertainment, sports scores, stock market quotes, horoscope readings, or other audio text or videotext services that consumers listen to, view, or participate in.

4.
Type: Non-face-to-face adult content and services Merchants
MCC: 7841
Merchants that rent videotapes, laser discs, DVDs, and video games for consumer use at home. Such merchants may or may not sell a limited selection of used videos, drinks, candy, snacks, and blank tapes.

5.
Type: Non–face-to-face tobacco product Merchants
MCC: 5993
Merchants that sell tobacco, cigarettes, cigars, pipes, smokers’ supplies, or electronic nicotine delivery systems (such as electronic cigarettes [e-cigarettes]).

Card Organisation: VISA

6.
Type: Drugs, Drug Proprietaries, and Druggist Sundries
MCC: 5122
Merchants classified with this MCC are business-to-business or wholesale distributors of prescription drugs, proprietary drugs, druggists’ sundries, pharmaceuticals, and biological or related products.

7.
Type: Drug Stores and Pharmacies
MCC: 5912
Merchants which sell prescription & proprietary drugs.

8.
Type: Direct Marketing— Travel-Related Arrangement Services
MCC: 5962
Merchants which sell travel-related services such as timeshares and discount vacation travel clubs via outbound telemarketing calls or mass emailing.

9.
Type: Direct Marketing— Outbound Telemarketing Merchant
MCC: 5966
Merchants which sell products or services using outbound telemarketing; examples include services such as unsolicited tech support desks or credit card protection.

10.
Type: Direct Marketing— Inbound Teleservices Merchant
MCC: 5967
Adult content and services such as website subscriptions and video streaming.

11.
Type: Cigar Stores and Stands
MCC: 5993
Merchants which sell tobacco-based products such as cigarettes, electronic cigarettes, vaping devices and smokers’ supplies.