Report a Complaint
At ECOMMBX Limited, we are committed to effective and efficient client complaint management and strive to manage all complaints in a responsible, transparent, timely and fair manner.
If for any reason you are not fully satisfied with any aspect of our services, please do not hesitate to inform us without delay.
A complaint can be made through any means; either oral, written through mail or letters arriving at the premises of the Company or through the website.
We recommend that you contact your Relationship Manager prior submitting a complaint to resolve the issue directly. If this is not feasible you can submit a complaint by either completing the online form below or by:
Email at: firstname.lastname@example.org
Phone at: +357 22270349
In writing at: Pindarou 27,Alpha Business Center,3rd floor, Office 301 Block A,1060, Nicosia
The Company undertakes to confirm the receipt of the complaint within fifteen (15) business days of its receipt and to inform you of its examination procedure.
The relevant department will record your request and depending on the complexity of your complaint, we will respond in writing making every effort to obtain a definitive answer. The Company makes every effort to assess and resolve client complaints at the point of receipt, where possible. For simple complaints, we aim to make the response instant. For any other complaints requiring some inquiry or further investigation, we will respond to you within one (1) month. If this is not possible, we will notify you of the reasons for the delay, and in any event, you will receive a definitive response within three months (3) of the filing of your complaint.
In case you are not satisfied with our response, you may refer your complaint to the Financial Ombudsman of the Republic of Cyprus, in accordance with the Law on the establishment and operation of the Financial Ombudsman on alternative resolution for disputes of financial nature of 2010(84(1)/2010).
The Financial Ombudsman of the Republic of Cyprus
Fax: 22660584, 22660118
Office address: Lord Byron Avenue 13, 1096, Nicosia, Cyprus
Postal address: POBox 25735, 1311 Nicosia, Cyprus