ECOMMBX | POS Tech Assistant Officer

POS Tech Assistant Officer

Our Customer Service Unit is growing and we are looking for a talented and passionate game-changer to join us as POS Tech Assistant Officer!

The Role

The successful candidates will be involved in, amongst others:

Install, configure and test POS terminals and related hardware at customer sites.
Perform system setup, software installation and network configuration.
Diagnose and resolve hardware, software and connectivity issues.
Provide onsite and remote technical support to customers.
Train customers on the operation and basic troubleshooting of POS systems.
Carry out routine maintenance, upgrades and replacement of POS equipment.
Maintain accurate records of installations, service calls and support activities.
Liaise with internal technical teams to escalate and resolve complex issues.
Ensure all installations comply with company standards and security requirements.
Undertake any other tasks assigned by management which are related to his/her work.

Requirements

Undergraduate and/or Postgraduate degree in Information Technology, Computer Science, Electronics and/or a related field.
Maximum one (1) year of relevant experience in a similar role to POS system installation.
Previous experience in technical support, IT field services is preferred.
Basic understanding of computer hardware, networking, Windows operating systems and peripherals.
Excellent communication and customer service skills.
Ability to work independently and manage multiple service calls.
Willingness to travel to customer locations and valid driver’s license (required).
Excellent command of the English and Greek Languages, both verbal and written.

All applications will be treated with the strictest confidentiality.

Apply for this role